Fair lending commitments

Fair Practices Code

Our Fair Practices Code sets out the principles we follow to ensure transparent, responsible, and customer-centric lending in line with RBI guidelines.

1. Applications for loans and their processing

  • All loan application forms include necessary information for the borrower to make an informed decision
  • We provide acknowledgement for receipt of all loan applications
  • Loan applications are processed within a reasonable period of time
  • All communication to the borrower is in the vernacular language or a language understood by the borrower

2. Loan appraisal and terms/conditions

  • We conduct proper assessment of credit requirements and repayment capacity
  • All terms and conditions are clearly communicated to the borrower
  • Interest rates and charges are transparent and disclosed upfront
  • No hidden charges or fees are levied

3. Disbursement of loans

  • Disbursement is made as per agreed terms and conditions
  • All disbursements are made by account payee cheques or through electronic transfer
  • Proper documentation is maintained for all disbursements
  • Borrowers are provided with a copy of the loan agreement

4. General provisions

  • We maintain confidentiality of customer information
  • No discrimination is made on grounds of sex, caste, or religion
  • Proper training is provided to staff to deal with customers
  • Regular internal audits are conducted to ensure compliance

5. Recovery practices

  • Recovery agents are properly trained and supervised
  • No harassment or undue pressure is used for recovery
  • All recovery calls are made between 7 AM and 7 PM
  • Proper identification is carried by recovery agents

Want to understand our practices better?

Learn how our fair practices apply to your loan journey

Our team can walk you through how this code shapes application handling, communication, pricing, and recovery in your specific case.

Contact our teamView RBI Guidelines